Shipping Policy

At Kensmere, we aim to keep shipping clear and predictable. This Shipping Policy explains where we ship, how long processing typically takes, estimated delivery times, and what happens if there are delays or address issues.

1) Where We Ship

We currently ship orders within the United Kingdom only.

Orders with delivery addresses outside the UK cannot be processed at this time.

2) Shipping Costs

Free Standard Shipping is available for UK deliveries unless a different shipping option or fee is shown at checkout.

Any available shipping upgrades, costs, and estimated timelines will be displayed during checkout.

3) Shipping Origin & Delivery Partners

  • Orders are dispatched from our international warehouse in China.

  • International transport is typically handled by CNE Express, SF Express, or similar logistics partners.

  • Once the parcel arrives in the UK, final-mile delivery may be handled by a local carrier (depending on the route and service level).

4) Processing & Estimated Delivery Times

Order cut-off: Orders placed after 5:00 PM (CET) are typically processed on the next business day.

Processing time: Usually 1–2 business days (Monday to Friday). After processing, your order is handed to the carrier.

Transit time: Typically 5–8 business days (Monday to Friday) after handover to the carrier.

Estimated total delivery time: Approximately 6–10 business days from the time you place your order.

All timeframes are estimates and can vary depending on logistics and local delivery conditions. We always aim to ship as quickly as reasonably possible.

5) Delays Outside Our Control

Sometimes delays happen that we can’t control, such as:

  • public holidays or peak seasons

  • customs processing/inspections

  • severe weather or transport disruptions

If we cannot dispatch within the expected timeframe, we’ll inform you and—where required by law—may request your agreement to an updated delivery timeline or offer a refund.

6) Tracking Updates

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

You can use the tracking link/number to follow your shipment status online.

7) Address Accuracy & Failed Deliveries

Please double-check that your delivery address is complete and correct.

If delivery fails due to an incorrect/incomplete address provided by you, or if the parcel is refused, additional shipping costs may apply. We are not responsible for lost shipments caused by incorrect address details submitted at checkout.

Contact

Shop Name: Kensmere
Address: Suite 463, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG, United Kingdom
Email: info@kensmere.store
Phone Number: +44 7490 339603
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM (EST)